Crafting Dreams, One Step at a Time: PRC Direct’s Story
PRC Direct has been in operation for 45 years as an independent electrical retailer in the United Kingdom. Telephone or online, or even in person at the PRC’s state-of-the-art showroom in Basildon, Essex, PRC Direct is always certain to offer the best prices for the newest technology. In March 2010, PRC Direct received the Samsung Dealer of the Year 2010 which is one of the most valued and appreciated awards in the electrical retail industry.
This award was sponsored by the vice president of Samsung UK, Andy Griffiths and the general manager of Samsung UK, Colin Rodgers to PRC directors. PRC has been in the business of supplying electronic and electrical items to its customers for over 45 years as an independent supplier. They have expanded their business because they are competent in their line of production. Their aim was to make their customers happy and the concept which was used was ‘moving with the times’ and always having a good attractive and interesting depth of stock.
Over the years as their business has evolved and technology advanced they have always understood that not all the customers are comfortable with new technology. They are particularly pleased that their fully trained staff are willing and able to help – they do not confuse their customers, they are there to guide them to make the right decisions for their particular situations. After all, they would like them to remain their clients of PRC and to invite their friends and colleagues to do business with them. The reason they at PRC Direct have been encouraging customers to touch and feel the specialist electronic items they sell. They have a wide variety of products that they offer to their customers and they are in a position to offer quality products to their customers at a price that is suitable for their wallets.
Elevating Everyday Living: PRC Direct’s Premier Product Range
Welcome to PRC Direct and thank you for visiting their website where they pride theirselves in offering you quality products to improve on the quality of your home and lifestyle. From the state-of-the-art TVs and projectors for a new experience in watching movies and other programs, to home cinema and audio systems to take the experience from movie theaters to your living room, their technology transforms your home into a comfortable and innovative space. With UK Mainland Delivery their customers in the nation can have easy access to their wide range of products.
They move from entertainment to offering solutions for all aspects of life in the contemporary society. Whether it is the quality of their cooking appliances, effectiveness of their dishwashers and laundry equipment, or the comfort of their refrigeration and air treatment products, each of them is created with the best features in mind. Also, they have small appliances, floorcare, and even outdoor equipment, so PRC Direct is your ultimate source for all your home requirements. Their products are of high quality and are functional as well as stylish to suit the needs of the modern consumer.
Unmatched Visual Experiences: TVs & Projectors by PRC Direct
Welcome to PRC Direct: the complete source of the latest innovative TVs and projectors that redefine your vision of home entertainment. Whether you are looking to improve your home theatre system or designing a presentation hall for your company, their carefully chosen products offer high performance, unique features and durability. Using modern technologies, elegant looks, and incredible image quality, PRC Direct offers the best viewing to every customer.
In the televisions category, they offer the latest technologies, such as 4K UHD, OLED, and QLED, so the picture will be as clear as possible, and the colors will be bright. They have small models that can easily fit in bedrooms to the big models that can be the centerpiece of your living room. Smart in their design, their TVs are compatible with streaming services, voice commands and much more, making them the perfect home entertainment solution for today’s home.
For those who want to get to the next level of the viewing experience, PRC Direct’s projectors are compact, versatile, and deliver high quality and large images. They have models that are ideal for home theatre and business use, which guarantees the best performance with high brightness, sharpness, and contrast ratios. Small or big, their projectors provide professional quality, which makes them suitable for any occasion – from watching movies to business meetings.
Celebrating Excellence: PRC Direct’s Award-Winning Journey
PRC Direct has always been in the lime light for it good business practice and customer relations in this very competitive market of consumer electronics. It may have been one of the greatest achievements when The National Business Awards judges noted that PRC was able to exist in a competitive world, with a clear understanding of cost control, and deliver quality services to customers. The fact that such awards are backed by the leaders of the industry demonstrate the sustainability and creativity which enabled them to succeed in the face of stiff competition.
PRC Direct was privileged to receive the Independent Business Award for the UK’s Best Large Independent Consumer Electronics Retailer in the years 2011 and 2012 with the support of leading consumer electronics brands from across the globe. These consecutive victories bring back the resolve of delivering the best in the consumer electronics segment. In addition, PRC was honored with the Samsung Dealer of the Year 2010 this is the highest honor given to a Samsung dealer because of their focus on quality and customer satisfaction.
To the list, in 2011 they were awarded the Docklands & City Business of the Year Award for the innovation, growth and good business strategies in the time of economic crisis. These awards are the fruit of passion, commitment and vision that is present in PRC Direct and the ongoing process of their development.
Customer Care Services at PRC Direct
Customer service is a core value to PRC Direct and they strive to offer the best to their customers. They would like you to have confidence when buying from them, and as such, all the products they sell come with a minimum of 12 months manufacturer’s warranty. In the event that you have a problem with a product that is either defective or damaged in transit, their Customer Services department is always willing and able to help.
Hassle-Free Cancellations & Returns
In accordance with the Consumer Contracts Regulations, you have a right to cancel the order within 14 days from the date of receipt of the products. To start the process of cancellation, you only need to inform them through email, and all the products should be returned in their original condition with the invoice. Those that do not meet their returns policy may be returned at your expense.
Easy Collection Options
If you prefer that they come and pick up your items, they have a flexible collection service. Fees vary with the size, distance, and nature of the items. However, there is an option to organize the delivery of returns by yourself.
Returning Opened Products
If you have ever used the product and decided to return it, please ensure that it is repackaged well to avoid further damages. The complete set of the original parts and accessories shall remain in the equipment. The product also comes with free items or cashback offers which also should be returned.
Special Returns Policies & Fees
Products like headphones, earphones, and personal care items cannot be returned once they have been used because of hygienic issues. Also, if the item is returned, a restocking fee of up to 20% for an item that has been opened will be charged. Please get in touch with them for further information on the choices available, and be advised that the restocking fee will be applicable in some cases.
PRC Direct: Excellence Has been the Goal
PRC Direct has established its business based on offering customers quality products and good customer relations. Their tradition of innovation, trust and commitment remains unsurpassed in the consumer electronics and home appliances industry. With such a large product portfolio and a strong emphasis on their clients’ needs, every interaction with PRC Direct is pleasant and problem-free. With growth, however, it is important not to lose sight of the key values that have defined them as a company and these include reliability, quality and exceptional service.
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